REFUNDS and RETURNS

BOOKING

When placing an order with us, your order will not be confirmed until you have paid the required non-refundable deposit.

Wedding Cakes:
For wedding cakes, this is 50% unless otherwise agreed in writing. 

Celebrations Cakes:
For celebration cakes, this is 70% unless otherwise stated on your order form.

Online Orders:
For ALL orders placed online, Full payment is required. Delivery Charge shall be included in the total amount to be paid if an option is required.

BALANCE PAYMENTS

Wedding Cakes:
The remaining balance is due at least one month prior to the delivery of wedding cakes. 

Celebrations Cakes: For celebration cakes, which are to be delivered, the balance must be paid at least one week before the delivery (unless otherwise agreed in writing).

If you have booked to collect a celebration cake, the balance payment should be paid on/before collection, unless otherwise specified on the order form.

CANCELLATIONS

If you cancel your order:

Deposit payments/additional payments are not refundable for any wedding and celebration cakes, pastries or food platters.

Cancellation of pastries, food platters or other cakes. Where a deposit has been paid, the deposit payment cannot be used as payment/part payment for any other order or part of the order, unless agreed in writing at the time of booking.

If you cancel your wedding cake order two months or more before the wedding date, we will provide vouchers to the value of any sum paid in excess of the deposit value, which may be used against another single order purchase within six months. This excludes the deposit payment. Subject to availability.

For wedding cakes cancelled less than one months before the wedding date, no refunds will be given.

RESCHEDULING

Celebration Cakes:
If you wish to reschedule your celebration cake, we will try to accommodate your new date, but if we are unable to do so, your payments are not refundable.

Wedding Cakes:
Deposits/additional payments are not refundable. If you reschedule your wedding, we will try to accommodate your new date, but if we are unable to do so, your payments are not refundable.

If you reschedule your wedding cake order two months or more before the wedding date, we will provide vouchers to the value of any sum paid in excess of the deposit value. This may be used against another single order purchase within one year. This excludes the deposit payment. Subject to availability.

RETURNS

We do not accept any cake returns.

If you are dissatisfied with your purchase, you must make contact with us by telephone immediately. We cannot address issues where the product has been cut or served. Your statutory rights are unaffected.